Reliance Jio will offer a two-day complimentary unlimited plan to the users who faced network issues earlier in the day.
The complimentary plan will be applied to the user’s number automatically tonight and will become active post the expiry of their current active plan.
In a message to its customers, Jio said, “Your service experience is our top priority. Unfortunately, this morning, you and a few other customers in Madhya Pradesh and Chattisgarh faced service disruption. Although our teams were able to resolve this network issue in a matter of hours, we understand that it wasn’t a pleasant service experience for you, and we truly apologize for that.”
#JioDown was reportedly trending today on microblogging site Twitter, just a day after Facebook, WhatsApp, and Instagram went offline for seven hours.
Downdetector.com, an online platform that provides real-time information about the status of various websites and services, showed that reports about Jio’s network outage started rising from 9 AM onwards and reached a peak at 11 AM.
At 11:08 AM, there were about 4,000 reports of Jio network outages across India.
Jio is India’s leading telecom service provider by subscriber base.
A company source informed us that there was a technical glitch that has been addressed to restore the service.
The reports are mainly concentrated around Delhi, Mumbai, Bengaluru, Madhya Pradesh, and Chhattisgarh.
According to its official website, Downdetector offers real-time status information for more than 6,000 services across 45 websites, covering 45 countries.